What kind of login credentials and setup you use to provide for the reviewer? We have a pathway, which requires user to insert their email and they get a magic link sent to their email, however, we set up one email that would bypass that and using that one specific email you would be immediately taken to the app (without the magic link). Tested it, everything works.
Got a rejection that they can’t log in…
Hi,
I’d recommend to check this link:
Based on what I found on this document, I’d recommend to check the part that seems most relevant is the common rejection reason: “We’re unable to connect to your MCP server using the MCP URL and/or test credentials we were given.”
The docs say that for authenticated servers, the review team must be able to log into a demo account with no further configuration required and the credentials should not require MFA, SMS, email or other verification schemes.
So even if the special email bypass works on your side, I’d test it from a fresh browser/session outside your own network, make sure it does not depend on existing cookies/session state and describe the exact reviewer login path clearly in the submission notes.
If it still gets rejected after that, I’d contact OpenAI Support/review with the case ID from the submission email and ask which exact login step failed.
I agree with @LarisaHaster - I’d try resubmitting first after rechecking the reviewer login flow from a completely fresh session/browser.
If it still gets rejected after that, feel free to share the case ID and I can take a closer look internally.
~ Smith