ChatGPT App for MacOS crashing on open (November 3)

ChatGPT Bugs
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ChatGPT App for macOS Crashing on Open

Process: ChatGPT [2976]
Path: /Applications/ChatGPT.app/Contents/MacOS/ChatGPT
Identifier: com.openai.chat
Version: 1.2024.296 (1729898050)
OS Version: macOS 14.5 (23F79)
User ID: 501
Date/Time: 2024-11-03 13:38:23 +0800
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Crashed Thread: 0 (main thread)

Application Specific Backtrace:

  • CoreFoundation: __exceptionPreprocess
  • libobjc.A.dylib: objc_exception_throw
  • AppKit: -[NSWindow(NSDisplayCycle) _postWindowNeedsLayoutUnlessPostingDisabled]
  • AppKit: -[NSView setNeedsLayout:]
  • SwiftUI: OUTLINED_FUNCTION_5

Crash Summary:
The ChatGPT application crashed due to an unhandled exception while processing the window layout on launch. The crash occurred in the main thread, indicating issues related to user interface management in AppKit and SwiftUI.

System Integrity Protection: enabled
Uptime Since Boot: 1000 seconds
VM Region Summary: Total Memory = 3.6G

2 Likes
2

I have same issue, I’ve enabled voice feature, then the app crashes, after that I’ve tried to reopen the app, downloading several previous versions but ChatGPT keeps crashing:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000018d5b7758

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [53356]

1 Like
3

I discovered the issue is not present when not using an external display. App window doesn’t handle resizing on an external display.

3 Likes
4

Hi!
Just delete the following two files in /Users/‘‘your user’’/Library/Preferences

  • com.openai.chat
  • com.segment.storage.oai
  • com.openai.chat.plist
  • com.segment.storage.oai.plist

Then relaunch the app and should ask again for your credentials and work normally.

Tested on Sonoma.6

13 Likes
5

Thanks, this worked for me. I assume OAI will tidy this up in the next release.

6

Thanks a lot. I have encountered the same problem of crashing when the app is lauched. and the method mentioned by Joaquinmunich also works for me.

1 Like
7

Running OS 15.0 Beta – the client still crashes on launch, even after removing the two files.

1 Like
8

I dont have this files on my mac and still crashes

Process: ChatGPT [83940]
Path: /Applications/ChatGPT.app/Contents/MacOS/ChatGPT
Identifier: com.openai.chat
Version: 1.2024.304 (1730756937)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2024-11-07 07:36:20.7419 -0300
OS Version: macOS 14.3.1 (23D60)
Report Version: 12
Anonymous UUID: 14C19E2C-0D5F-C798-B127-E4AB3E9C3D7C

Sleep/Wake UUID: 12BD92C0-3CD7-428C-93FC-557807F11FF7

Time Awake Since Boot: 66000 seconds
Time Since Wake: 5206 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000018cb4f33c

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [83940]

1 Like
9

Same problem. Deleting all com.openai.* from preferences solved the issue. Then I saw there was an update.

10

My app still crashes on every launch. Reinstalled, deleted the Library files, nothing helped. Yes, using an external monitor. Any thoughts?

[Edited] Yeah, tried again deleting the files in Preferences and now it started working. Great!

11

It appears that this deletion needs to be performed each time I connect to a new external monitor. After deleting, the issue was resolved in the office, but it reoccurred when I connected to a different monitor at home. I repeated the deletion, and the issue was cleared again.

12

u are not alone. I encounter the same thing as you.

13

Same happens here; deleting files in ~/Preferences does temporarily fix the issue, but it will return eventually.

2 Likes
14

Same here. Could not find the files. Please fix @SamAltman

1 Like
15

Same problem for me. The app crashes each time you try to open it in the external monitor. Please fix it

1 Like
16

same issue for me running the beta

17

same issue for me, i fear. I tried the new features today, but at some point the app crashed, and now crashes on open every time.

3 Likes
18

update: I upgraded the os, uninstalled chatGPT, then reinstalled it. that seemed to solve the issue, though I no longer can use the new beta tool that allows us to connect to the terminal/vscode/etc…

1 Like
19

I have the same issue at my Macbook Pro M3 chip

20

It worked for me by upgrading the system on my Macbook Pro M3.