All accounts under my ChatGPT Academic Researchers workspace did not receive any of the recently communicated usage resets, including:
- the reset communicated by Tibo on September 22;
- the reset following the Codex service disruption on September 25; and
- the reset associated with DevDay today, September 29.
I have already contacted OpenAI Support regarding this issue. However, Support indicated that they are not responsible for applying or managing these resets and could not resolve the issue from their side.
Could someone from OpenAI clarify whether ChatGPT Academic Researchers workspace accounts are eligible for these resets and, if so, whether there is a known issue preventing them from being applied?