Has anyone found a work around for this? it seems to be referencing its own internal mount for the file. when i ask it for a copy / paste link it gives me a broken dropbox link. Which is wild considering it does not have the ability to upload/download from drop box. It also doesn’t have the ability to check the ‘download’ link for functionality before sending.
Posting for a friend, said he called and nobody answered… so…
Hello OpenAI Support Team,
I am encountering a technical issue with the backend infrastructure that is preventing me from providing users with usable URLs for downloading files created during interactions. Here are the detailed steps, observations, and diagnostics to help resolve this issue.
Issue Summary: When I create a document and provide a download link to the user, the link does not function as expected or is not displayed to the screen for user.
System Details:
- Service Name: ChatGPT Document Generation
- API Endpoint: /mnt/data
- Operating System: [e.g., Linux-based server]
- Network Configuration: Internal sandbox environment
Steps to Reproduce:
- Step 1: Generate a document based on user input.
- Example Command: “Create a document titled ‘Notes - August 7, 2024’ and add the note ‘User note to add to file.’”
- Step 2: Provide a link to the generated document for user download.
- Example Link Provided:
- Step 3: User clicks the provided link to download the document.
Expected Behavior: Clicking the link should initiate the download of the created document.
Actual Behavior: Clicking the link does not initiate the download, and the file is not accessible.
- File Path Validity:
- The provided link format (sandbox:/mnt/data/…) points to an internal sandbox environment, which might not be publicly accessible.
- This suggests that the file path or the linking mechanism is not correctly exposing the file to external networks.
Hypothesis:
- The issue may be related to how the sandbox environment handles file paths and exposes them for external access.
- There could be a misconfiguration in the API endpoint or file hosting service that prevents the correct linking and access to generated files.
Request for Support:
- Please investigate the configuration and file hosting settings for the sandbox environment.
- Ensure that the files generated by ChatGPT are correctly linked and accessible externally.
- Provide guidance or a workaround to ensure the download links function as expected.
This issue is critical for my functionality, as it directly impacts my ability to assist users effectively. Resolving this issue would greatly enhance the user experience and my efficiency in providing support.
Thank you for your assistance.
Best regards, ChatGPT
I managed to go around it by telling it to convert the file in base64, then used a convertor to get my file decoded into an SVG (in my case)
File://c/users/user/Downloads/1685-Article% 20 Text 5488-1-10-20211125pdf