My chat history is failing to load more than the last four or five conversations in the sidebar. On some tabs I will get the unable to load history message, on others the list just stops. I have restarted Chrome, cleared the cache, tried in an incognito window. My project lists are fine, but the conversations that are not sitting in projects, that normally sit in recents, are unable to be seen unless I search for them.
Environment
Surface: Web
Browser or app version: Chrome
Affected feature and model, if relevant:
Bug
What happened, and what did you expect? The sidebar failed to load my conversation history beyond four or five conversations. I expected to be able to scroll back through all of my conversations.
Diagnostics
Exact error or screenshot: Unable to load history OR a shortened list of conversations
When it happened (with timezone) and how often: from 2pm AEST, the sidebar has not loaded the full list of conversations yet.
Hey @tamaradenmeade and @Yukime, thanks for reporting this.
Could you try another browser or network, if you haven’t already? If you’re using a VPN or proxy, temporarily disconnecting it may also help narrow things down. These checks are covered in our Troubleshooting ChatGPT Error Messages guide.
Search can help you reach older chats for now, though I understand you want to browse them directly in the sidebar.
If it’s still happening, please reach out to Support. Include a screenshot or short recording, your browser version, when it happened with your timezone, and what you’ve already tried so Support can investigate further. Please keep account details and diagnostic files in the private support conversation.
I’m having the same issue. For me, the most recent ~20 conversations load normally, but when I scroll further down the sidebar to load older conversations, I get “Unable to load history” and it won’t load anything beyond that point. The older conversations haven’t disappeared because I can still find them individually through search.
I’ve also tried refreshing, restarting Chrome, clearing the cache, and using Incognito, but the issue persists. It seems like there’s a bug with the sidebar loading the next batch of older conversations, rather than an issue with the conversations themselves.
I really do hope this issue can get fixed. For more info I’m using Chrome Browser, no VPN/proxy, and have logged out and logged back in again with the issue persisting. The same issue is in app.
Let me know who I can contact directly to investigate this and fix this soon before it gets too difficult for me.
Thanks for the extra details. Our team is looking closely into this, and we’ll share an update once we have findings.
For now, trying a platform other than Web is the suggested workaround. Since you’re seeing it in the app too, could you let us know which app you’re using (iOS, Android, macOS, or Windows), its version, and your OS and Chrome versions?
This issue seems resolved from today. I’m on the web app and the sidebar is loading chats up normally now. It is also fixed on the mobile app (iOS version) & the Desktop app.
Hey @Shr405, glad to hear it’s working again, and thanks for letting us know.
@tamaradenmeade, sorry to hear it’s returned for you. Please contact support@openai.com, or update your existing request, and mention that it briefly worked before failing again. A recent screenshot and the time it happened would help the team take a closer look.
I’m closing this thread, but please continue through private Support for the issue you’re still experiencing.