# Chat GPT can’t read files **URL:** \ **Category:** ChatGPT\ **Tags:** gpt-4, chatgpt\ **Created:** [November 6, 2023, 11:03pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078 "2023-11-06T23:03:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![fabianvelicia](https://avatars.discourse-cdn.com/v4/letter/f/2acd7d/32.png) [@fabianvelicia](https://community.openai.com/u/fabianvelicia)\ **Post date:** [November 6, 2023, 11:03pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/1 "2023-11-06T23:03:05Z")
I don’t know hat is happening, but after the latest update, Chat GPT did not want to read my uploaded files at all. It keep popping me out an error ---
**Author:** ![cb1980](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/cb1980/32/236484_2.png) [@cb1980](https://community.openai.com/u/cb1980)\ **Post date:** [November 7, 2023, 9:42am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/2 "2023-11-07T09:42:32Z")
I’m having the same issues - as so far the latest update, chatGPT will not analyse documents. In so far image files are concerned it works fine, but I suspect it is because DALL takes over. The code analysis part is gone. Also I am not seeing the plugins any longer… ---
**Author:** ![ChasNelson1990](https://avatars.discourse-cdn.com/v4/letter/c/ebca7d/32.png) [@ChasNelson1990](https://community.openai.com/u/ChasNelson1990)\ **Post date:** [November 8, 2023, 12:24pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/3 "2023-11-08T12:24:00Z")
Same challenge here - new to the OpenAI community though - is there a specific place for tracking bugs like this or just this forum? ---
**Author:** ![frostedcookie15](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/frostedcookie15/32/147723_2.png) [@frostedcookie15](https://community.openai.com/u/frostedcookie15)\ **Post date:** [November 12, 2023, 9:08am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/4 "2023-11-12T09:08:42Z")
Same here, It wont read java files i give it and instruct to read. Does anyone have a working fix for this? ---
**Author:** ![lndeducation2](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@lndeducation2](https://community.openai.com/u/lndeducation2)\ **Post date:** [November 12, 2023, 9:43am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/5 "2023-11-12T09:43:56Z")
Same error when i try to give him some file that are a little big big like 10mo they say this file content to much content ---
**Author:** ![gpt16](https://avatars.discourse-cdn.com/v4/letter/g/eada6e/32.png) [@gpt16](https://community.openai.com/u/gpt16)\ **Post date:** [November 12, 2023, 10:06am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/6 "2023-11-12T10:06:15Z")
Same issue here. Even with small files like less than 1 mb. Please, if anyone knows a workaround on this, please share. Thanks. ---
**Author:** ![DoubleSpringField](https://avatars.discourse-cdn.com/v4/letter/d/a698b9/32.png) [@DoubleSpringField](https://community.openai.com/u/DoubleSpringField)\ **Post date:** [November 12, 2023, 10:23am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/7 "2023-11-12T10:23:49Z")
Same issue here. Asked about the type of Error it tells me **AceInternalException**. Any updates on this would be appreciated. File type is plain text txt. ---
**Author:** ![aaronfc](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/aaronfc/32/245669_2.png) [@aaronfc](https://community.openai.com/u/aaronfc)\ **Post date:** [November 12, 2023, 10:48am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/8 "2023-11-12T10:48:00Z")
This is happening to me too with a few KB file. This is the first time I am using the “attached” files feature, so I was going crazy. Hopefully is a temporary error? ---
**Author:** ![jawadmulham](https://avatars.discourse-cdn.com/v4/letter/j/8baadc/32.png) [@jawadmulham](https://community.openai.com/u/jawadmulham)\ **Post date:** [November 12, 2023, 1:13pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/9 "2023-11-12T13:13:58Z")
same error with me. a months ago I was able to do data analysis using big csv files. I tried to complete my work! using the same files! Error Analyzing!!! Over the past attempts, I have faced an internal error when loading my dataset for descriptive analysis, which was previously successful a month ago with the same file structure and content. the system triggers an “AceInternalException” and prevents further processing. ---
**Author:** ![dirkske](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dirkske/32/245803_2.png) [@dirkske](https://community.openai.com/u/dirkske)\ **Post date:** [November 12, 2023, 1:35pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/10 "2023-11-12T13:35:31Z")
Same issue here. - created 1k zip today with txt SUCCES (2015 mbp) But then - created 50mb zip ERROR (mbp 2023) - created 1k zip ERROR (mbp 2023) Searching Google for “AceInternalException” yields only this thread. ---
**Author:** ![vzakharov](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/vzakharov/32/245831_2.png) [@vzakharov](https://community.openai.com/u/vzakharov)\ **Post date:** [November 12, 2023, 1:57pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/11 "2023-11-12T13:57:48Z")
I like how responsive the OpenAI team is. ---
**Author:** ![gpt16](https://avatars.discourse-cdn.com/v4/letter/g/eada6e/32.png) [@gpt16](https://community.openai.com/u/gpt16)\ **Post date:** [November 12, 2023, 2:32pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/12 "2023-11-12T14:32:39Z")
Does OpenAI already know this? Where can we report? There’s no “report a bug” option in the settings. Does anyone know? ---
**Author:** ![gpt16](https://avatars.discourse-cdn.com/v4/letter/g/eada6e/32.png) [@gpt16](https://community.openai.com/u/gpt16)\ **Post date:** [November 12, 2023, 2:33pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/13 "2023-11-12T14:33:10Z")
Does OpenAI already know this? Where can we report? There’s no “report a bug” option in the settings. Do you know how? Thanks. ---
**Author:** ![dirkske](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/dirkske/32/245803_2.png) [@dirkske](https://community.openai.com/u/dirkske)\ **Post date:** [November 12, 2023, 4:39pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/15 "2023-11-12T16:39:12Z")
It works again. Coincidence? Or because I deleted some chats with large uploads? ---
**Author:** ![jawadmulham](https://avatars.discourse-cdn.com/v4/letter/j/8baadc/32.png) [@jawadmulham](https://community.openai.com/u/jawadmulham)\ **Post date:** [November 12, 2023, 6:06pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/16 "2023-11-12T18:06:37Z")
Yes, It works now. I think it was a sudden problem and they received many questions about it in the helping center. I did not change anything, and it works now. however, it is very slow with comparison with the previous version of ChatGPT-4 ---
**Author:** ![jawadmulham](https://avatars.discourse-cdn.com/v4/letter/j/8baadc/32.png) [@jawadmulham](https://community.openai.com/u/jawadmulham)\ **Post date:** [November 12, 2023, 6:09pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/17 "2023-11-12T18:09:14Z")
It works now, try. they receive the complains on their helping center website: > **[OpenAI Help Center](https://help.openai.com/en/)** > > OpenAI Help Center At: the right down corner. ---
**Author:** ![Pangloss](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/pangloss/32/246062_2.png) [@Pangloss](https://community.openai.com/u/Pangloss)\ **Post date:** [November 12, 2023, 7:00pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/18 "2023-11-12T19:00:05Z")
no, i have the same problem that persist in here. Tried with the bots, but same result too ☹ ---
**Author:** ![Pangloss](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/pangloss/32/246062_2.png) [@Pangloss](https://community.openai.com/u/Pangloss)\ **Post date:** [November 12, 2023, 7:07pm UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/19 "2023-11-12T19:07:40Z")
nah, i had to delete all my conversations and now it works ☹ ---
**Author:** ![gpt16](https://avatars.discourse-cdn.com/v4/letter/g/eada6e/32.png) [@gpt16](https://community.openai.com/u/gpt16)\ **Post date:** [November 13, 2023, 1:15am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/20 "2023-11-13T01:15:55Z")
It was working earlier, now it’s not working again. Idk why. ---
**Author:** ![mario.correia](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/mario.correia/32/248163_2.png) [@mario.correia](https://community.openai.com/u/mario.correia)\ **Post date:** [November 14, 2023, 11:32am UTC](https://community.openai.com/t/chat-gpt-can-t-read-files/476078/21 "2023-11-14T11:32:12Z")
I deleted all my chats and it still doesn’t work. I’ve already reported the bug. I look forward to it, I hope it will be quick. [Next page](https://community.openai.com/t/chat-gpt-can-t-read-files/476078.md?page=2)