Caught in a False-Positive Wave? Automated System Instantly Banned My Low-Volume API Account

ChatGPT Support
1

Hi everyone,

I am looking for urgent assistance or advice from the community and OpenAI staff regarding a sudden deactivation of both my API and personal ChatGPT Plus accounts, which occurred today at 15:27 (Bali time, UTC+8).

My automated appeal through the portal received an instant rejection within seconds (“the original decision stands”), which makes me strongly believe it was a false-positive trigger by an automated system, rather than a human review.

Here are the technical facts of my usage:

  • Request ID: cfe33d63-b34a-406d-8ff2-5044cc6d1f70

  • API Use Case: A small, private Telegram bot used strictly for generating short video scripts (Instagram Reels).

  • Volume: Extremely low volume — only about 200 scripts generated over the course of several months. No heavy traffic or spamming.

  • Content Safety: The system prompted only standard creative layouts. No unsafe content, hate speech, or policy-violating prompts were ever processed. Users were fully aware it was an AI tool.

  • Security: The API key was stored exclusively in environment variables on my secure, private server. It was never exposed or shared.

I have been a loyal, long-term user and a ChatGPT Plus subscriber. This sudden block has completely cut off my access to my personal data and billing.

If any OpenAI staff member or community moderator could look into this Request ID or escalate it for a quick manual review, I would deeply appreciate it. I am completely open to rotating keys or adding extra security layers if needed.

Thank you for your help!

2

Hey @Vetalsmirnov, welcome to the community! I understand how concerning this is, especially with both your API access and ChatGPT Plus account affected.

Account deactivations and appeals are account-specific, so they need to be reviewed through the private support channel rather than in the community.

Since you’ve already reached out to support, could you share the support case ID here? Please only share the case number, and avoid posting any private account, billing, or personal details publicly.

Once I have the case ID, I can take a look from there.

- Sunny

4

Thank you for quick reply, dear support team! Here is my case number: 10905413

5

Hey @Vetalsmirnov! Appreciate you sharing the support case ID.

I was able to review the related support case and added a follow-up there. Since this involves account-specific information, the support case is the right place to continue the review rather than splitting details between the community thread and private support.

I’ll close this community thread for now so everything stays in one place. Any further next steps will be handled through the support case, and we’ll continue working with you there.

- Sunny