yep same for me, my vpn is always on, i cant just quit vpn to log into chatgpt all other apss stop working if they see there is a "new"ip, so vpn must stay on… befor its was working good with vpn
I have this issue and none of the solutions worked for me. My login protocol changed from auth0 to auth and since then I get the SSO error. Tried all the troubleshooting tips but no joy…
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I had the same problem. I use the University Mail Domain “stud.hslu.ch”.
When I put 0 after auth, the Domain isn’t working. I tried logging in on my Macbook using Safari 18.1.1 and it worked. On the iOS App my school Account is also working.
I was in the middle of something, been sitting with ChatGPT for days to the point I even paid like 24 hours from this post. As I was about to post, it threw me out and now I got this SSO problem.
I hope all my text i did isnt for nothing… Ive tried changing the auth, doesnt work. Im on VPN, but I want to be on an VPN as the internet connection isnt the best to be public on.
What can I do? I need ChatGPT as I use it as an assist to my coming project and I need it now… Im completely shut out of my own account…
Logging out of my VPN works, but sitting on my current internet without VPN is truly a hazard to my own personal data.
I am seeing this same error message. I’ve gone through all of the troubleshooting steps from this help page: https://help.openai.com/en/articles/7426629-why-can-t-i-log-in-to-chatgpt, but nothing has worked yet. Like the OP above, I am using an .edu email address, as a K-12 school system employee.
i’m using a non .edu address, it’s my domain, i’ve logged in everyday since months, I have no vpn, I’ve tried safari, chrome, deleted all my cookies, I’m a paying user since months, and I’m getting the same"Something went wrong while getting your SSO info".
I’ve tried incognito mode, I’ve tried disabling all extensions, I even tried to use google dns instead of my provider’s dns, I’m still getting the error. When this happens, i’m not asked my password. only my email, then i get the loading screen , then the error message a few seconds later.
I’ve tried the auth0 fix : I can log in. but then i get a " Oops! We ran into an issue while authenticating you. If this issue persists, please contact us through our help center at https://help.openai.com. Return to homepage".
I’m not logging in through SSO , I’m logging in via email. The problem seems to be on your side.
I can log in to chatgpt, through auth.openai.com. I’m presented this time with the login / password form. it works normally.
Please, openAI team, fix this horrible bug, and help us get back to work.
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I get the same issue and the adding 0 to auth workaround does not work for me. I’ve been using this account for more than two years without issue.
I got the same issue today.
The root cause seems to be CORS misconfigurations.
Tentatively disabling the CORS of your browser would be a workaround.
You may google it for step-by-step instructions about how to do it for your browser. e.g. disable CORS safari
Thanks! I’ll try pushing OpenAI for a fix. It’s not that urgent to get into the account and removing CORS checking seems like a bit of a security risk.
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TL;DR, one SSO failure diagnosed, won’t be fixed, refund for me 
thank you, but data is trapped. Support does work but slowly.
In my case, this “Something went wrong while getting your SSO info” failure was caused by having $ in my email address. RFC2822 compliant, but unacceptable to this software. It took me a while to discover this as the cause, plus a grumbling session with another LLM, and then a flash of inspiration.
You can test this by attempting to log in as foo$bar@example.org = fail. No password will be requested, it doesn’t get that far. Support currently does not plan to fix this bug.
The history of it, as I recently found out from Support, is that it would not have been allowed to happen if I had registered more recently… but I made my account a long time ago and software changed since.
The workaround of switching from auth.openai.com to auth0.openai.com stopped working after/around 2024-10 so once my login cookie expired I was locked out.
Support advised that I tell the credit card to stop payments. They also kindly offered refunds for several months, where it is provable that I could not have used the system. Yes I failed to chase it up when the problem became clear… the world had me busy at the time.
The chat history and Memories in my account are going to be trapped, and possibly I can’t even get them exported or deleted? I haven’t pressed for that.
This login @Sprazzle is also tied to that id, but the login cookie for the forum persists… I guess I should ditch it and make another.
It took about a week in the web chat to get to this point, and I met five names after ‘Fin’ the auto-greeter bot. At times the responses are infuriating because the reader of my message seems not to understand that I’ve already diagnosed the problem - whether this is the old tech support problem “I have to follow the script before I can escalate to the next level of support technician” or something else is open to speculation. “Are all OpenAI support avenues just run by AI?”
Best advice if you’re stuck with support is to answer each point in turn, keep each file you upload in case it gets lost / falls off the webchat again, keep the window open, and be very patient.
Overall I’m fairly happy with the outcome 
because and I learned two new debug tools, How to Create HAR File from Google Chrome, Firefox, and Analyze it? (first ddg hit - not sure about quality) and https://har-sanitizer.pages.dev/ (untested).