Cannot archive project via Organization API or Platform UI

If I try to archive a project the Platform UI replies with “Error archiving project, try again”. If I try to change name or disable API I get “Project not found” (the API returns 404).

This is very annoying since it forces me to leave API keys active for projects I don’t want to have in my dashboard.

It seems such a basic test.

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I can confirm that i’m getting the same error. I also have a project I have not archived, which is apparently archived, which says “Archived at: Invalid DateTime” (which is why I was trying to create a new one to test if that worked). My use case is trying to get ChatKit working as it says it’s blocked despite my domain being in the whitelisted domains. I figured I would try a fresh project but they are all “Project not found”. Help with this issue would be much appreciated. Thanks!

Hi and welcome to the community!

Thank you for raising this!
I can confirm this functionality is currently not working and have pinged staff about it.

Question:

You should be able to revoke the API keys regardless and especially if the intention is not to use these projects. What is the concern stopping you?

@KindredSoul I think the error message is misleading in the sense that the projects are really not archived but can’t be archived either.
Edit: I was likely mistaken. See the report below with another description of this issue.

My project appears simultaneously under both the Active and Archive tabs in organization > projects.
However, in the Archive tab:

  • The archived by field is empty

  • The archived at field shows Invalid DateTime

This suggests the project may be stuck in an inconsistent or corrupted state.

Observed issues:

  1. When I try to invite members to this project, I get the error:
    “Attempted to invite user to non-existent or archived project.”

  2. When I open the project under the Active tab and attempt to edit and save it, I get:
    “Project not found”

It seems this project has been unintentionally placed into a broken state where it is both active and archived.
How can I resolve or recover this project?

Same thing happening for me.

  1. I created a new project that I cannot archive. Get “Error archiving project, please try again“.
  2. Have a different project that I can’t rename. Get “project not found“ error. This project appears under both active and archived.
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Yesterday, whenever I tried to create a project, I was getting a black screen. After a few hours, I saw many duplicates of the same project name. I don’t even know which one my API key is associated with. When I try to archive the duplicates, the error “Error archiving project” appears.

Hi everyone! This should be fixed now - please let me know how everything looks on your end.

Special shoutout to all of you for raising these issues and to @vb for grouping multiple related issues and flagging this morning. Instrumental in getting this resolved. :heart:

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