# Can not access to platform.openai.com

**URL:** <https://community.openai.com/t/can-not-access-to-platform-openai-com/84319>\
**Category:** API\
**Created:** [March 5, 2023, 3:27am UTC](https://community.openai.com/t/can-not-access-to-platform-openai-com/84319 "2023-03-05T03:27:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jogincoco](https://avatars.discourse-cdn.com/v4/letter/j/9f8e36/32.png) [@jogincoco](https://community.openai.com/u/jogincoco)\
**Post date:** [March 5, 2023, 3:27am UTC](https://community.openai.com/t/can-not-access-to-platform-openai-com/84319/1 "2023-03-05T03:27:00Z")

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Oops  
We ran into an issue while authenticating you. If this issue persists, please contact us through our help center at [help.openai.com](http://help.openai.com).

Switching to another account still doesn’t help. How can I solve this problem?

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<div class="post-metadata">

**Author:** ![EricGT](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/ericgt/32/20571_2.png) [@EricGT](https://community.openai.com/u/EricGT)\
**Post date:** [December 21, 2023, 8:00am UTC](https://community.openai.com/t/can-not-access-to-platform-openai-com/84319/2 "2023-12-21T08:00:56Z")

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Closed on December 21, 2023, 8:00am UTC