Sorry for being vague here; I didn’t want to make this more complex than necessary:
The actual prompt goes something like “Here’s up to 12 areas of interest to guide the user through, if you’re reasonably sure what the inquiry is about, you don’t need to ask about all of them”. So the process is really not strictly 12 steps, and both the order as well as the specific questions asked vary based on the user’s intent.
The model often suggests possible answers to its questions, which often is exactly what the user will respond with, so the UX guys are hellbent on offering those suggestions as chips below the message. Cool UI for sure, but hard to pull off. However, sometimes users expand on those suggestions, so the best we can do is copy the keywords into the text field for the user to amend.
That’s an interesting way to go at it though, and I’m going to try this! Thank you very much.