Our Business workspace admin account was falsely deactivated on July 11.
We appealed and Trust & Safety confirmed the same day, in writing, that
the deactivation was made in error and access was restored (Case
C-sP2vx95qCz0h).
However, our paid annual Business subscription was removed: the workspace remains deactivated and the only option to access workspace is to purchase a new subscription for a period already
paid in full. Support confirmed they cannot manually reactivate it and
escalated to a workspace reactivation specialist on July 13; no response
since.
Please kindly investigate and restore our existing subscription/workspace.
Case ID: 11288972 (also C-sP2vx95qCz0h / 11395646)
Invoice ID: TDFPC6TM-0007