Upon trying to sign into the support portal, I have the following interaction:
Support bot:
You can search our knowledge base for help. If you need further support (i.e. billing issues) please login to your account and start a new conversation.
Me:
Login now
Support bot:
Please login to your account here and start a new conversation if you still need help.
The link “here” leads to https://platform.openai.com/signup which - to my knowledge - also tacks data onto the link upon visiting, to ensure that the user gets redirected to the proper page.
The issue seems to be that I already have an account, and directing me to the sign up page when I click login leads to issues, since you cannot login from the sign up page, and therefore it has to redirect, losing the tacked on data in the process.
After logging in, instead of being directed back to the help portal, I get sent to the developer documentation.
Does anybody know why this happens?