Bug: only permission mapped over, OpenAI support *will not* work my ticket even though they say they are. Chats Can't create documents

I need suggestions on what to do.

I have no idea who else to ask & I know this is probably not the right form to solve this, as it is OAI account problem…

I’m fighting long covid & I can’t figure out my next steps.

But

The *will not stay in contact and my ticket has been open for months now.

No chat /thread on my GPTs can post a document link it created…after about 2 hours of ‘stepping away’

The links expire after 30 min, because GPT thinks they have been created earlier, and haven’t been used.

I’m almost certain thT when my legacy 2023 account that I hadn’t used upgraded GPT4o…there had been some limits on the old account that are likely causing problems.

I quite seriously, have been told it will be picked up and worked, or they start to and then just…stop & never contact me back.

I have also been told different thin