# Bug on Codex from laptop (windows) **URL:** \ **Category:** Codex\ **Tags:** bug\ **Created:** [August 4, 2026, 5:22pm UTC](https://community.openai.com/t/bug-on-codex-from-laptop-windows/1389085 "2026-08-04T17:22:18Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![luigi.mazzei](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/luigi.mazzei/32/755193_2.png) [@luigi.mazzei](https://community.openai.com/u/luigi.mazzei)\ **Post date:** [August 4, 2026, 5:22pm UTC](https://community.openai.com/t/bug-on-codex-from-laptop-windows/1389085/1 "2026-08-04T17:22:18Z")
When I first started to use codex around one month ago, when i wanted to add a file in the chat, i was simply clicking on the +file button at the bottom left and I was adding the file. Now, If I do so, if a click on a file from that + button, codex stall, and i have to close and reopen the chat to continuing use it. To add a file now I have to copy the file by right click on the file copying it, and paste+V in the chat window, and the files are added without stalling. (I’m a windows user). I reporting this bug in case you are yet not awere of it and want to go to fix it. ---
**Author:** ![EricGT](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/ericgt/32/20571_2.png) [@EricGT](https://community.openai.com/u/EricGT)\ **Post date:** [August 4, 2026, 5:48pm UTC](https://community.openai.com/t/bug-on-codex-from-laptop-windows/1389085/2 "2026-08-04T17:48:30Z")
Welcome to the forum! You are welcome to discuss Codex issues on the forum, however the official place to report and track them is the GitHub issue tracker for [OpenAI Codex](https://github.com/openai/codex/issues). I had ChatGPT look for the closest related issue which lead to this open issue > > > \### What version of the Codex App are you using (From “About Codex” dialog)? > > Ve…rsion 26.623.101652 • Released 03.07.2026 > > \### What subscription do you have? > > Plus > > \### What platform is your computer? > > OS: Windows Codex Desktop version: 26.623.13972.0 Package: OpenAI.Codex\_26.623.13972.0\_x64\_\_2p2nqsd0c76g0 Install source: Microsoft Store / msstore Store package ID: 9PLM9XGG6VKS > > \### What issue are you seeing? > > Codex Desktop freezes immediately when I click the Add file / attachment button. > > No file picker appears. After clicking the button once, the app becomes unresponsive. When I > > \### What steps can reproduce the bug? > > 1. Open Codex Desktop on Windows. > 2. Start a new empty chat. > 3. Click the Add file / attachment button. > 4. No file picker opens. > 5. Codex becomes unresponsive. > > \### What is the expected behavior? > > \## Expected behavior > > The file picker or attachment menu should open. > > \## Actual behavior > > Codex freezes immediately and Windows reports "Not Responding". > > \### Additional information > > \## What I already tried > > \- Reinstalled Codex Desktop. > \- Same issue after reinstall. > \- After reinstall, the app was still logged in and had the same state. > \- Backed up \`%USERPROFILE%\\.codex\`. > \- Renamed \`%USERPROFILE%\\.codex\` temporarily. > \- Renamed local package data temporarily: > \`C:\\Users\\Harry\\AppData\\Local\\Packages\\OpenAI.Codex\_2p2nqsd0c76g0\` > \- Started Codex with fresh local state. > \- Same issue persists. > \- Other apps open the Windows file picker normally. > \- The issue is specific to Codex Desktop. If that issue matches your problem, consider adding a 👍 reaction on the GitHub issue page itself, not just on the forum topic, as reactions on GitHub help the developers gauge impact and prioritize work. If it is not the same issue, try searching the existing GitHub issues for a closer match. If you cannot find one, then open a new issue with as much detail as possible. ---
**Author:** ![OpenAI\_Support](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/openai_support/32/561845_2.png) [@OpenAI\_Support](https://community.openai.com/u/OpenAI_Support)\ **Post date:** [August 6, 2026, 4:06pm UTC](https://community.openai.com/t/bug-on-codex-from-laptop-windows/1389085/3 "2026-08-06T16:06:28Z")
Thanks for reporting this, @luigi.mazzei. The file attachment button freezing Codex on Windows definitely sounds disruptive. And thanks, @EricGT, for linking the existing GitHub report. @luigi.mazzei, please also create a support ticket by emailing [support@openai.com](mailto:support@openai.com) so the case can be referenced internally. Include the exact reproduction steps, error timestamp, affected organization or workspace, expected versus actual behavior, plan tier, and a screenshot or screen recording if possible. Once done, kindly drop the case ID here so our team can help monitor. -Mark G.