Bug: Codex limit reset consumed but quota not restored

ChatGPT Bugs
1

I am writing because the chat widget on the website crashed and wiped my conversation history.

Here is the requested information to help investigate the issue:

(1) Exact error text: There was no explicit error code. The UI appeared to accept the reset (the available reset count dropped from 3 to 2), but the quota did not actually refresh. It immediately reverted to showing that the weekly window is 100% used (0% remaining).

(2) Where it was triggered: I triggered the reset from the Codex Desktop app (macOS).

(3) Approximate time: Today, July 14, 2026, between 12:20 PM and 12:28 PM MSK (UTC+3).

Since the system consumed my reset credit without unblocking my account due to this synchronization bug, could you please either restore the lost credit or manually clear my usage limit so I can continue working?

Thank you,
Mikhail Zelenin

2

Welcome to the Community, @Mikhail_Zelenin!

Thanks for reaching out. If you applied a banked reset and the usage percentage did not immediately change, there can be a delay before the updated usage display appears. Please refresh or reopen Codex Settings → Usage and check the current percentage and reset timing.

Banked credit resets cannot be individually reissued, including when a reset appears not to have worked or was allegedly wasted.

Please keep an eye out for future announcements about any bulk banked credit resets that may be issued.

If you need more usage beyond what is included with your plan, eligible Plus and Pro users can add credits from Codex Settings → Usage → Credits.

-Mark G.