# Bug: Can't enable Memory — Reference chat history disappears **URL:** \ **Category:** Bugs\ **Tags:** website\ **Created:** [April 17, 2025, 2:31pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990 "2025-04-17T14:31:00Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![edmiidz](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/edmiidz/32/567807_2.png) [@edmiidz](https://community.openai.com/u/edmiidz)\ **Post date:** [April 17, 2025, 2:31pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/1 "2025-04-17T14:31:00Z")
I’m trying to enable the new Memory feature in ChatGPT settings, but when I toggle “Reference saved memories,” the “Reference chat history” option disappears completely, and the memory never actually turns on. I’ve tried refreshing and using different browsers. Still no luck. Attached is a screenshot for reference. ![The image shows a settings menu with options for data controls, builder profile, connected apps, security, and subscription, alongside customization and memory settings. ![This image shows a settings menu with options for data controls, builder profile, connected apps, security, subscription, customization, and memory settings. (Captioned by AI)](https://us1.discourse-cdn.com/openai1/original/4X/1/4/a/14ae953712f436b00858aa70786d674adc26aed0.png) Has anyone else encountered this? Is this a known issue? ---
**Author:** ![polepole](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/polepole/32/740575_2.png) [@polepole](https://community.openai.com/u/polepole)\ **Post date:** [April 17, 2025, 2:44pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/2 "2025-04-17T14:44:36Z")
Toggle under the “Learn more” and you will see. Is your account free? ---
**Author:** ![edmiidz](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/edmiidz/32/567807_2.png) [@edmiidz](https://community.openai.com/u/edmiidz)\ **Post date:** [June 1, 2025, 5:18pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/3 "2025-06-01T17:18:33Z")
The Learn more documentation does not address the behavior I am experiencing. I’m on the ChatGPT Plus plan. ---
**Author:** ![zbynek](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/zbynek/32/451828_2.png) [@zbynek](https://community.openai.com/u/zbynek)\ **Post date:** [October 5, 2025, 1:51pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/4 "2025-10-05T13:51:29Z")
> [@edmiidz](#): > > Reference chat history Same issue here. Current OpenAI doc at [https://help.openai.com/en/articles/8590148-memory-faq](https://help.openai.com/en/articles/8590148-memory-faq) > You can choose to turn on “Saved Memories,” both, or neither. The settings are flexible and you can change them anytime. ![image](https://us1.discourse-cdn.com/openai1/original/4X/0/8/a/08a0c83f2e783da09539d9cf15109bcf5822cd6f.png) Actual Personalization screen: ![image](https://us1.discourse-cdn.com/openai1/original/4X/6/1/1/611779105efe182d2885b74c795213f5bd136bec.png) Recent chat titles are included in context, but referencing the full content of previous chats is not possible. ---
**Author:** ![PaulXYZ](https://avatars.discourse-cdn.com/v4/letter/p/e99b99/32.png) [@PaulXYZ](https://community.openai.com/u/PaulXYZ)\ **Post date:** [June 26, 2026, 1:38pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/5 "2026-06-26T13:38:23Z")
I have the same issue. I want to turn off referencing past chats for my case, also on the Plus Plan. The option don’t exist. I have to turn off memory entirely, which isn’t what I want. ![image](https://us1.discourse-cdn.com/openai1/original/4X/2/e/e/2ee44a31a5d47bc4f4b7d90ea55b9d5fea8cf591.png) ---
**Author:** ![LarisaHaster](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/larisahaster/32/761614_2.png) [@LarisaHaster](https://community.openai.com/u/LarisaHaster)\ **Post date:** [June 26, 2026, 1:47pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/6 "2026-06-26T13:47:11Z")
Welcome to the community @PaulXYZ! Click “saved memories” in _Memory summary_ and then you can delete or edit your memories there. ---
**Author:** ![OpenAI\_Support](https://sea2.discourse-cdn.com/openai1/user_avatar/community.openai.com/openai_support/32/561845_2.png) [@OpenAI\_Support](https://community.openai.com/u/OpenAI_Support)\ **Post date:** [September 8, 2026, 7:19pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/7 "2026-09-08T19:19:15Z")
Sorry for the confusion. Memory settings have changed; the current guide explains improved memory and the option to return to saved memories: https://help.openai.com/en/articles/8590148. We haven’t confirmed a fix for the disappearing control or a separate history switch on your setup. We’ll pass along the request to keep saved memories while independently disabling past-chat use. ---
**Author:** ![Prashant\_Pardesi](https://avatars.discourse-cdn.com/v4/letter/p/f9ae1b/32.png) [@Prashant\_Pardesi](https://community.openai.com/u/Prashant_Pardesi)\ **Post date:** [September 8, 2026, 7:19pm UTC](https://community.openai.com/t/bug-cant-enable-memory-reference-chat-history-disappears/1230990/8 "2026-09-08T19:19:56Z")