I recently upgraded from Plus to Pro 5x, and then the following day again to Pro 20x. The first upgrade was fine, but when I did the Pro 20x upgrade, my account and Codex usage limits have remained on Pro 5x, in spite of being billed for the upgrade!
This was 4 days ago now. I have tried it all from hard refreshing, clearing cache, logging out of all devices, etc.
If anybody knows how to solve this or has also experienced this, I’d love to know more, thanks.
Welcome back @edoski,
Since this is an account/billing issue, unfortunately forum users can´t solve it.
I recommend (if you already haven´t) contacting Support either through OpenAI Help Center or by emailing them support@openai.com and open a support case.
@OpenAI_Support maybe you can look into this?
Thank you for the suggestion.
@OpenAI_Support I have opened Case Number: 11313878, but I would really appreciate if we could expedite this here as it’s been 5 days since I was billed and I’ve some really urgent work that would be greatly relieved with the use of Pro 20x. If need be, all relevant info is present in the case. Thank you.