Yes, 24 hours is SLA, but what about “250M input tokens” (see “commitment” in the initial message of this thread)?
And I was not able to submit more than 90,000 tokens last week: error message saying that 90,000 is the limit.
Plus, if it is called batch, why I cannot submit 10 files 50,000 tokens each? System tries to process it in parallel and respond with error messages.
Could you pease document exact commitments? Thanks,