Banked reset consumed but weekly quota not restored — Plus subscriber locked out for 1 week

ChatGPT Support
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Hi OpenAI team,

I’m a ChatGPT Plus subscriber hitting the “banked reset consumed but quota not restored” bug. Adding my case to the growing list so the scale is visible.

Account: (provided in support case)Plan: ChatGPT PlusClient: Codex desktop app (Windows)Support case ID: 【11475731】

What happened:

Hit my weekly usage limit

The app showed “You have 1 reset bank left”

I clicked the reset card — it was consumed

Weekly quota stayed at 0%, did NOT restore to 100%

Now I am locked out for ~1 week until the next natural reset

This is severely impacting my daily work. I cannot afford to be idle for an entire week because of a system bug on your end.

What I already tried (all failed):

Logged out of all ChatGPT sessions and back in

Checked the web usage page — still 0%

Restarted the Codex desktop app

Confirmed my subscription is still active and Plus

Request:

Please restore my weekly usage quota immediately

Please refund the banked reset that was consumed without effect

Please investigate why the reset failed on my account

The community thread “Second time not getting the banked reset” already lists multiple users with the identical issue. Looking forward to your help.

Thanks

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Welcome to the Community, @uoh_l!

Thanks for reaching out. If you applied a banked reset and the usage percentage did not immediately change, there can be a delay before the updated usage display appears. Please refresh or reopen Codex Settings → Usage and check the current percentage and reset timing.

Banked credit resets cannot be individually reissued, including when a reset appears not to have worked or was allegedly wasted.

Please keep an eye out for future announcements about any bulk banked credit resets that may be issued.

If you need more usage beyond what is included with your plan, eligible Plus and Pro users can add credits from Codex Settings → Usage → Credits.

-Mark G.