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Trying to sign in on my premium account using the google authentication procedure. But when I log in through Google, I get the following error:

Bad gateway
The web server reported a bad gateway error.

  • Ray ID: long string of numbers and letters
  • Your IP address: IP address number
  • Error reference number: 502
  • Cloudflare Location: city near me

I’m not getting this error when I log in the same way with the free account. That seems to be working although it cannot load conversation history. I couldn’t find anything on this from the community here, but did find a thread on git hub here.

Sent them a message on the help line, but I’ve never heard back from them before, says the agent was active over a week ago. :face_with_monocle:

UPDATE 21-March comment from Open AI staffer, Robbed:

Go to https://help.openai.com/

Open a support ticket using the bottom right chat :mag: in the lower right corner.
Select → ‘Login or Sign up Issues’
Then → ‘No’
Then → Provide Email and explain Gateway Issue

This method will trigger an internal response to the devs on call, per @logankilpatrick . The more support tickets, the faster we get this handled.

ps. I tried this and the ‘Login or Sign Up Issues’ didn’t show up in the bot, but just keep clicking no, or that your issue isn’t resolved until you get the prompt to send information/a screenshot with your issue.

34 Likes
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I have the same problem and feels shitty. I paid premium because i want it to be working

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3

I’m getting the same thing. It says “cloudflare” Location: Seattle". Very frustrating!

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4

I am getting the same message, but my coworker is not?

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Experiencing the same issue! It says “cloudflare” Location: Montreal"

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6

Free account but google Auth

Bad gateway

The web server reported a bad gateway error.

  • Error reference number: 502
  • Cloudflare Location: Sydney
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7

same here:

Bad gateway

The web server reported a bad gateway error.

  • Ray ID: erfiaerofiadrh09ae2389340
  • Your IP address: my IP
  • Error reference number: 502
  • Cloudflare Location: my city

NOTE: I have yet to upgrade to pro so maybe i’m just low priority to connect?
also I am thinking of taking to reddit to maybe to help other find a solution any subreddits y’all think could help?

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8

Same. Signed up for premium yesterday and now can’t access it via my Google SSO. Has anyone figured this out?

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9

Same as well here, definitely making me reconsider premium that anyway way as a limit on messages for GPT4, not liking this one bit.

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10

I have a free account with the same error message. Any way to fix this?

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11

I’m running into this Gateway error as well. Please fix this, Thanks!

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12

I have the Gateway issue too. In fact, I thought this was the outage to realize it’s on top of the outage.

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13

Same issue here. Cannot find anyway to access account now.

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14

Same - can’t access my account. Paid member, getting cloudflare error 502 bad gateway, Detroit.

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15

Los Angeles, same issue for the last several hours on a free account

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16

same here…

Bad gateway

The web server reported a bad gateway error.

  • Ray ID: xxxxxxxxxxxx0a1a
  • Your IP address: xxx.xxx.xxx.xxx
  • Error reference number: 502
  • Cloudflare Location: Miami
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17

Same issue from Vancouver. Any feedback on this?

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18

same here… paid premium account…

Bad gateway

The web server reported a bad gateway error.

  • Ray ID: xxxxxxxxxx52c5
  • Your IP address: xxx.xxx.xxx.xxx
  • Error reference number: 502
  • Cloudflare Location: Los Angeles

tried chrome incognito to re-authenticate but that did not work either.
tried rebooting PC at least 3x times, that did not work either :wink:

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19

Same. Paid user:

Bad gateway

The web server reported a bad gateway error.

  • Ray ID: xxxxxxxxxxxxx
  • Your IP address:xxxxxxxxxxx
  • Error reference number: 502
  • Cloudflare Location: [My city]
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20

I’m a premium user and I have the same problem, what could I do?

3 Likes