Hello everyone,
I was wondering if anyone else is experiencing the same issue.
My auto-recharge hasn’t been working since November 25, and I haven’t been able to get any support for it.
When I add credit manually, it works fine, so I assume the issue isn’t related to my payment method.
I’ve already canceled the plan and set it up again, but it still doesn’t work.
Thanks in advance for any help!
I encountered a similar situation early this year. I reported the situation via the message function located in the help page. It turned out there was a problem on the server side, and I’m not the only one who’s affected by that problem. Because they sent out a message (to all, I think) talking about the glitch on the next day I reported my issue. They fix the issue later that day.
Oh, by the way, my situation was I can use the API without problem, but the usage page didn’t reflect any activity and credit consumption for several days.
I’m in the same situation
I contacted Open AI, but have not received a reply for several days.
I am also in the same situation.
same situation, auto recharge dosent work, tried different cards, on\off, nothing helps
from their support only recieve useless bot answers
Auto recharge is still broken for me. I guess OpenAI has time to roll out 12 days of new features, but not enough to fix this essential bug. What a shameful company. I just had a lot of batch requests fail because auto recharge didn’t work. So I had to pay for part of the batch, when my pipeline requires that I resubmit the entire batch. Money down the drain…
Auto recharge is still broken for me. Support is not responding.
Hi,
What country are you located in? And is this a high street bank or an online only one?
Same here, Auto recharge is not working
Hi,
I’m in Brazil and i’m using a high street bank.
I have had the same issue since the beginning of December; auto-recharge is still not working for my account, but manually adding to the balance is fine. Has anyone in the same situation had the issue fixed?
Yes, I also encountered the same issue.
Same here. Auto Recharge is broken, but I can manually add credit to my account. The challenge is that I don’t even get a low balance message, just an error when I reach <$0.
Same issue here. We couldn’t run AI analysis through the API and would instead get this result:
HTTP Request: POST ##LINKREDACTED## “HTTP/1.1 429 Too Many Requests”
Backing off analyze(…) for 0.4s (openai.RateLimitError: Error code: 429 - {‘error’: {‘message’: ‘You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.’, ‘type’: ‘insufficient_quota’, ‘param’: None, ‘code’: ‘insufficient_quota’}})
Manually funding the account remedied the issue. It did take a few minutes for the error to go away, so be aware there’s propagation time on this.
Same problem here. Auto recharge not working even though the billing dashboard says it’s configured correctly to auto-recharge when reaching $5. I’m on a negative balance right now and it hasn’t recharged yet. API calls stopped working. I’m using a Business Amex.
Had the same issue in early December, had to have a long discussion with the OpenAI support team to fix.
Still has this issue today. How did you resolve it now or is it just by manual adding of credits?