Auto-recharge fires before reaching the specified threeshold

API Bugs
1

Hi.

It’s been happening for months, but I see it hasn’t been resolved. I’ve never put an issue here so I can try to explain what is happening to our account.

We’re using in production our API and we already are in Tier 5 of use. We activated auto-recharge because of that use and we have put that if it goes below $20, then fill it until $100. But I have to deactivate it because it recharge it way before arriving $20 and sometimes it has been recharged twice also (I don’t know if it’s because I have 3 different projects in the same account).

It looks like if it’s recharging counting just for the last bill and not for the current balance of the account. Now I just reactivate auto-charge and I had $72, automatically it filled my account with $100. The auto-recharge system was detecting $0 but my balance was $72. Can you check it and solve it? It’s very annoying because I have to check every day manually if the threeshold has been reached.

Thanks in advance.

2

Welcome to the dev Community! @javi.morilla

Thanks for flagging this. That definitely sounds odd and not like the expected auto-recharge behavior.

I'd be happy to take a closer look, but I'll need to review some account-specific information. Could you please open a support ticket and include the email address associated with the account? 

Once you've created the support ticket, feel free to share the ticket number here so I can investigate further.

~ Smith

3

Hi, I open this ticket: 09646560

But the response I received looked as if they didn’t understand my problem. They talk about token use, but I get what you mean with token use, what I don’t get is why is recharging automatically when the threeshold has not arrived and even without having it activated.

The services were working just fine because we had credit balance, even with that we had a recharge. If you can investigate it better, we will be grateful.

Thanks in advance.

4

Thanks for sharing the support ticket number.

I've sent you a message through the support case and will continue working with you there.

To avoid duplicate communication, all further updates will take place through the support ticket. I'll go ahead and mark this community thread as resolved.

~ Smith