Not sure. I had a positive outcome. Can't fix this error. "Welcome back Something went wrong while getting your SSO info" - #53 by Sprazzle
I can see where you’re coming from, but I would not go so far as to accuse possibly-human people of being bots because 1) it’s damn rude 
and 2) I wanted help from them. 
I got fairly long-form text responses, which are compatible with either an AI-generated response on the single issue, or a template response to a well-known and persistent bug; and the bug being one of many (as any software engineer will sympathise) it’s entirely possible that each bug has AI-assisted template response scripts for human support staff to follow.
There’s a fine line between the (perfectly valid) “eating your own dogfood” in giving human support staff AI tools to work more effectively, and disrespecting your customers. From a week-long interaction with 5 names after the initial (explicit) bot ‘Fin’, I can’t tell which side of the line we were on. What does seem clear from the long delays between my responses and theirs, and the eventual technical & financial decisions given, is that there must be people in the chain somewhere.
For those old enough to remember the days of tech support escalation processes before AI was a thing 
the OP tale would not be unexpected with a collection of humans who are overworked and not paid enough to really care.
I’m not saying the OpenAI support staff didn’t care and I can’t comment on their pay, but the episode is very compatible with humans who are overworked and don’t have answers to the problem.