App submission: Doesn't recognize my business verification and support won't recognize the account owner

[aressanch]

Hello,

Hopefully someone can look at this problem because I am completely blocked. I can’t submit my app due to error “Business verification is not complete. Please verify as a business before submitting.” I have verified both as a business and individual, and neither is recognized. And when I contact support about it, they reply “It looks like you’re not signed into the account you’re inquiring about.”.

I have checked and checked and yes, I am inquiring from the right account email, which is the same email I logged in here. Please help.

Case Number: 10186822

[OpenAI_Support]

Thanks for flagging this @aressanch

I've sent you a message on your support ticket (Case #10186822). To avoid duplicate investigations and keep everything in one place, any further communication regarding this issue will take place through the support ticket.

~ Smith