We’ve published our Chotot app to marketplace. However, when we try accessing the app landing page, we notice that the logo and cover images are broken. After testing with a few clients and network (office, home, 5G, colleagues in Singapore), we realized that somehow the images are being blocked for Vietnam-located audience. Additionally, we observed that other app listings also experience broken images. Apart from that, we tried as users and were able to connect the app to ChatGPT and successfully interact with the application. The broken images in the marketplace are preventing us to launch the app for Vietnam users.
Welcome to the dev Community! @thanhtran
Based on the information provided, it appears the issue may be related to how the marketplace assets are being served in certain regions. Since troubleshooting this further may require account-specific configuration, could you please open a support ticket through our Help Center and share the case ID here so I can investigate further?
~ Smith
Hi there, what’s your app ID? and do you have an example URL that’s failing?
Do you think you could DM me a HAR of you loading this page? Unfortunately it’s a bit difficult for me to simulate Vietnamese internet connections from over here, I’d appreciate some more data!
Here’s the Support case number: 09453608
FYI, I received requests about testing conditions, which is back-and-forth and waste a lot of time now. The email sounds like AI automation, honestly:
The email after I’ve already posted about conditions, video recording…
Please also test the same listing on another device, if available, while using:
A Vietnam network without VPN
A non-Vietnam VPN endpoint
Both signed-in and signed-out states, if possible
Please let us know whether the images load successfully only when using a non-Vietnam VPN endpoint, or whether they remain broken across all conditions. This will help confirm whether the behavior is specific to Vietnam-based access or broader asset loading behavior.
No problems. But how do I DM you on this forum?
You need to be a higher “trust level” for Discourse (the software that runs this place…)
It looks like you’ve already gone to official support, so you might want to send the info there while you wait for your account here to get DM/PM privileges. If you stick around, we’ve got a wealth of information here and some friendly people too!