API Credit Balance and Credit History Not Updated After Successful Payment

API Bugs
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1

Hi everyone,

I am facing a critical issue on the API platform. I recently paid to top up my credits. The money was successfully deducted from my bank account. However, my credit balance has not been updated and the payment does not appear in my credit history either.

Here is a summary of my situation:

:white_check_mark: Payment was successfully processed by my bank

:cross_mark: API credit balance still shows the old amount

:cross_mark: No record of the transaction in the billing/credit history

I have already tried:

Refreshing the page and logging out/in

Waiting several hours in case of a delay

Checking the billing section multiple times

Has anyone experienced this issue before? Is there a known delay on OpenAI’s side, or is this a bug?

I would also appreciate any advice on how to contact OpenAI support regarding a billing issue like this, since I couldn’t find a direct way to reach them.

Thank you in advance for any help! :folded_hands:

2

Welcome to the community @Semih!

I’d recommend opening a support case through Help and asking them to route it to billing support for review.

Include the payment date/time, amount, organization ID if relevant, screenshots of the Platform billing page and proof of the bank transaction.

Also, be careful not to post bank/payment identifiers publicly here. It’s better to share those only inside the support case.

3

Thank you! I have already opened a support case through Help, but I’m not sure if or when they’ll get back to me, which is why I also posted here. I’ll make sure to share the payment details only inside the support case as you suggested.

4

Hey @Semih

Could you please share the support ticket number here? I'd be happy to take a look at your account and investigate further.

~ Smith

5

Hi Smith,

My support case number is 09420390.

Could you please take a look at my account? I am still experiencing issues with my API credits and billing.

Thank you.

6

Hey @Semih

Thanks for sharing the case number. I am actively working on resolving the issue and will get back to you as soon as possible.

To avoid duplication, I'll close this community thread. All further communication will take place through the support ticket.

~ Smith