I just got a call from one of our pro users who upgraded today and then was apparently banned due to something related to his usage.
Has anyone come across this with a user before? There’s a chance it was weird timing but figured I’d ask to see.
I just got a call from one of our pro users who upgraded today and then was apparently banned due to something related to his usage.
Has anyone come across this with a user before? There’s a chance it was weird timing but figured I’d ask to see.
Hi,
Assume coincidence for now, it is unlikely that a user upgrading on one of your plans is related to API/ChatGPT abuse.
@Foxabilo
Could it be a misunderstanding miscommunication on the part of the customer and the issue is related to,
Ahh, that is a good call, it is absolutely possible. Worth checking up on.
Yeah I think this may have been it.
Identifying issues isn’t super smooth with plugins. Trying to find some solid solutions to identify user errors / platform outages / issues with the plugin.
Thanks the help y’all.