Expert Whisper
— Real-Time AI Support for Frontline Retail Associates
Concept Overview:
Imagine a Home Depot sales associate equipped with a small mic and an earbud. A customer walks up and asks a technical question—about circuit breakers, paint mixes, or concrete curing times. The question is picked up by audible AI attached to the SA lapel. The associate doesn’t guess or Google. Instead, an AI model trained on the store’s product manuals, specs, and FAQs delivers the answer in real-time via the SA’s earbud.
The customer feels like they’re speaking to an expert. The associate delivers confident, accurate information—supported invisibly by AI.
Why it matters:
• Reduces training costs and onboarding time.
• Enhances the customer experience—especially in high-SKU, high-knowledge retail environments.
• Gives retail staff a level-up, not a replacement.
• Opens doors to AI-as-a-Service licensing for B2B partnerships (contractors, pros, etc.).
We call it: Expert Whisper.