Agents Missing from App But Appear on Web Version

Environment

  • Surface: Web/Windows/MacOS
  • Browser or app version: Edge, Chrome, Safari. MacOS version 26.930.21537
  • Affected feature and model, if relevant: Agents
  • Account Tier is Enterprise.

Bug

When working in the web ChatGPT enterprise environment, I see “Agents” as an option when clicking the 3 dots, but Agents doesn’t show under 3 dots in the Mac or Windows desktop apps.

Reproduction

Log into the account, click 3 dots on left side, in web version the Agents option is visible. In desktop app Agents is missing.

Diagnostics

Exact error or screenshot: Two screenshots are attached. Screenshot which shows Agents from 3 dots is from web version, the screenshot without Agents is the standalone MacOS app, version 26.930.21537.
When it happened (with timezone) and how often: Issue occurs constantly. This seems more like a missing feature at this point.