I got what looks like an automatic AI response from support@openai.com :
Hi Jeff, I’m an AI support agent here to help with your ChatGPT issue.
Based on your description, it sounds like your Team workspace was deactivated after your subscription expired, and now you’re stuck at the “Create a personal workspace to continue” screen, which doesn’t load or lets you move forward. You’re also experiencing multiple errors (spinning loader, failed settings/project/history, unresponsive upgrade button) on multiple browsers.
This type of issue can happen if your original personal workspace was merged into the Team workspace in the past. If so, once the Team workspace is deactivated, you may not have an active personal workspace to return to—and the automatic creation process is getting stuck. In these scenarios, the expected behavior is that after Team expiration, members are usually able to create (or return to) a personal workspace, but technical errors can prevent this.
Your workaround (subscribing to Pro with a new email) is a practical step in the short term. To resolve this on your original email:
- Try accessing ChatGPT in a private/incognito browser window, or clear cache/cookies, then sign in again.
- If that doesn’t work, your account likely needs manual intervention to reset or create a personal workspace associated with your original email.
Unfortunately, when the workspace is deactivated and there’s an error during the transition, there’s no way for end-users to fix this themselves.
Since you’ve already started a Pro subscription on a new email, you can keep using that for now. If you want your original email to have its own Pro (or free) workspace again, I recommend waiting for a fix that allows self-service creation of a new personal workspace after Team deactivation.