Account Cancellation and Reactivation Issue – Missing Collaborator Projects

Dear Support Team,

I am writing on behalf of our organization regarding a critical issue encountered on ChatGPT. Our account was recently canceled and subsequently reactivated; however, we noticed that projects associated with one of our key collaborators are missing.

Could you please investigate this matter urgently? We need assistance in restoring the missing projects and understanding the cause of this issue. Any help you can provide would be greatly appreciated.

Thank you for your prompt attention to this matter. I look forward to your response.