Account blocked by usage limit while dashboard shows 70% remaining

Codex
1

Hi everyone,

I am facing a frustrating issue with my developer account usage limits and wanted to check if anyone else is experiencing this bug, or if an admin can look into it.

My account dashboard clearly shows that I have 70% of my weekly usage limit remaining (I have only used about 30% of my allocation). However, the system is completely blocking me, stating that I have no usage remaining and demanding that I buy more credits to continue.

It seems there is a severe sync contradiction between my real-time account status and the dashboard metrics. I cannot use the tools at all despite having plenty of theoretical quota left.

Has anyone found a reliable way to force a database refresh or bypass this legacy rate-limit bug? Any guidance or official support intervention would be greatly appreciated.

Thanks!

2

Hey @ashley2, thanks for flagging this.

If this is still happening, could you share the exact limit message, any reset time shown, and where you’re using Codex, such as the desktop app, website or IDE extension? Please leave out account details.

If the limit notice and dashboard still conflict, please email support@openai.com so your account’s usage can be reviewed privately. Include screenshots of both, the model you used, and when it happened with your timezone. Remove personal details from screenshots.

The Codex usage guide covers reporting incorrect usage figures. Support can investigate these reports, but cannot manually reset usage limits.

~ Ziad