Hi everyone,
I am hoping a staff member or community manager can help flag an existing billing case that has caused an active service lockout for our organization.
Summary of the issue:
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Case Number: 14172304
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Organization: Zimbolo (
org-■■■■■■■■■■■■■■■■■■■■■■■■) -
Issue: We received an unauthorized charge of ~$110 to $122. On September 2, 2026, support confirmed that a courtesy adjustment/credit would be applied to resolve it.
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Current Impact: It has now been a full month (30 days) and the adjustment has not posted. Because this charge sits as an unpaid negative balance, our API access is currently suspended, completely blocking our workloads.
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Blocker: Attempts to follow up via the help center get routed to an automated response closing tickets as duplicates because the original appeal is still flagged as “Under Review.”
Because the charge has already been agreed to and approved for dismissal by support, can an OpenAI team member please escalate Case 14172304 to a billing specialist to manually apply the adjustment and restore our API access?
Any assistance from the team would be greatly appreciated.