I know this probably isn’t the best platform for this, but it’s one I’ve used before, one where I know there’s reach and support, and right now I need somewhere to document this. Just in case. Evidence that this happened, that I asked for help, and that I genuinely don’t understand what’s going on.
My account was terminated overnight with no warning and no explanation. I only found out at 2pm today when the app stopped working. The termination email is linked to my company’s org (SmartUp) in the OpenAI platform, but everything got shut down: ChatGPT, Codex, my personal subscription. All of it, gone.
I’m not a casual user. I’ve been using OpenAI products since the GPT-3 research beta, before ChatGPT existed. I’ve been a paying subscriber every single month since launch. I use ChatGPT and Codex every single day… for work, for thinking, for everything. Years of conversations are stored in that account. That data is fundamental to my personal and professional life.
I’ve submitted the appeal, and I replied to the termination email. Now I wait, with no visibility into the process.
Honestly? I’m probably one of OpenAI’s biggest fans. I believe in what you’re building, and I just need help. If anyone from OpenAI sees this it would mean the world. And if someone else has been through this and found a way out, please tell me how.
Even just knowing I’m not alone right now would help.
I’m in a weird place with this one.
Welcome back!
In this case I recommend you to contact OpenAI support either through Help or email them directly at support@openai.com and open a support ticket.
In that you can include the email address on the affected account, your User ID and Org ID, whether you received a termination/deactivation email, that ChatGPT, Codex, subscription access and platform/org access were all affected, that you already submitted the appeal and replied to the termination email and any relevant screenshots, timestamps and billing/subscription details.
Hopefully this will get resolved for you soon.
Thank you so much, really appreciate you taking the time to respond.
I already sent an email to support@openai.com with all that information included.
I tried opening support ticket through Help, but couldn’t get it to work. The ChatGPT-powered support chat on help.openai.com doesn’t work with my account since it’s banned, so I hit a wall there.
Done everything I can…
Now I think I just… wait for something to happen.
Hi,
I’ve passed your issue on to the team. I can’t promise anything will come of it, but it will get looked at.
Spencer
Hi,
Can you please email support@openai.com with a description of the issue and it will get picked up there. Thank you.
Hey @satelerd, once you’ve reached out to support@openai.com, please share the case ID here so I can take a look at your account.
~ Smith
Hi Smith, thank you so much for reaching out, this means a lot.
I sent an email to support@openai.com and an appeal yesterday with a full description of the issue:
- Support Case Number: 09199545
- Appeal Submission Confirmation: C-a509flOuWWWV
And also a huge thanks @Foxalabs !
Thanks for sharing the Case ID.
I’ve sent you a message regarding case 09199545, and all further updates will be communicated through the support ticket moving forward.
I'll go ahead and close this thread.
~ Smith
Hi everyone, as suggested by @Foxalabs I’m opening a new thread to get some visibility on my case.
Quick summary:
My account was banned about two weeks ago with no warning and no explanation. Smith from @OpenAI_Support reached out on my previous thread, I sent all the requested info.
The issue is that a (specific) API org associated with my account got flagged, but that shouldn’t have affected my personal ChatGPT account. And yet it did.
Smith seemed to agree something was off and said they’d escalate it. but since then, complete silence.
I have no problem waiting patiently and I understand there are many cases being handled at once.
I just want to know my case is still on someone’s (or someone’s codex agent) to-do list… and most importantly, that my data is still there and won’t be deleted.
Years of daily usage are in that account.
Case reference: [C-a509flOuWWWV]
Thanks in advance.
Hi @satelerd
Thanks for checking in. I completely understand wanting to know where things stand.
Your case is still being reviewed by the appropriate team. I know the lack of updates can be frustrating, so I've checked in with them again and let them know you're looking for a status update. I don't have anything new to share just yet, but I'll keep an eye on the case and will update you here as soon as I hear back.
~ Smith