6th day now, OpenAI still ignores me, maybe intentionally

An other day waiting in front of my computer for openAI to solve the problem so I can start working again. I do not even have an update from them, and am panicking here. I am a paying customer, this really is unacceptable. PyTorch, JAX and TensorFlow are all down. Has anyone experienced the same thing before ? Please help

I’ve tried chatting with the staff after requesting a human. Either they lied and used an AI, or the staff member I chatted with was so dedicated to sticking to the script and regurgitating pre-made replies that they might as well have been a bot.

Hello there. Do you have the same problem as me ? Or are you sharing our comon frustration with their customer service ? In any case, how long have you been trying ?